This site utilizes Secure
Sockets Layer, an advanced data encryption system used to ensure
the security and confidentiality of information exchanged
between your browser and the ShopSite e-commerce server. All of
your personal information (including credit card numbers) will
be encrypted and then transmitted from your browser to the
e-commerce system securely. This information is only viewed by
us.
The small lock icon will not
appear until you press the
button.
You will notice that it takes
just a moment to connect into the secure area and that there is
a small lock icon on the bottom right of your browser whenever
you are prompted to enter information.
Your information is secure with
us - we only use it to process your transaction and never share
your information with anyone.
Please note:
Delivery times:
You should expect to receive
delivery within 14 business days in the 48 contiguous states
unless otherwise noted or notified..
Order Cancellation:
To cancel your order, use the order tracking login that you
received in your confirmation email. Include your order number,
name, billing address, and items ordered. We'll acknowledge your
email upon receipt and let you know as soon as possible if we
were successful in canceling an order that has not yet entered
our shipping department or is on backorder.
Orders that are already in the shipping system cannot usually be
canceled although we will make every attempt to do so at your
request. The cancellation process is costly to us, so once an
order has been sent to our shipping department, or transmitted
to a vendor for shipment, there will be a cancellation fee of 5%
of your order total if we are able to cancel your order.
If you are not satisfied with your purchase, just notify us
within 30 days from the date you receive your order (After 30
days, the manufacturer's warranty applies). We will happily
refund the purchase price, less 15%, of your item(s) or exchange
the item(s), as you wish. Shipping charges are not refundable,
and COD packages are not accepted. Any discounts given will be
subtracted from returned merchandise refunds. Damaged or missing
items noticed upon delivery should be reported promptly and will
be replaced at our expense. Returned products must be in
original condition. This includes original packaging material,
manuals, and all other accessories provided by the manufacturer.
Juliana Greenhouses:: an
additional 10% of the greenhouse price will be charged for
returned Juliana greenhouses to cover shipping costs (this only
applies to Juliana greenhouses that have shipping included in
the price of the greenhouse).
Credit Card Billing:
Your credit card will be billed at the time your order enters
the shipping process in our warehouse or is sent to a vendor for
factory-direct shipment.
Custom-made items that require production time may be billed
well in advance of delivery. Please do not be concerned as this
is normal for such items.
In the unusual event that we have not been notified of a
backorder prior to submitting an order to a vendor for
factory-direct shipment, you may be billed ahead of shipment.
We will not be responsible for delays in processing your order
if the credit card billing and shipping information that you
provide does not match the information on file with your credit
card company. For your own security, most credit card companies
maintain an "alternate address file" of authorized shipping
addresses for their cardholders. To advise your credit card
company of an authorized shipping address, please phone the
number on the back of your credit card and they will update your
"alternate address file" promptly.
Basic Greenhouses