Juliana Quality Greenhouse
 

Juliana Frequently Asked Questions

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The small lock icon will not appear until you press the button.

You will notice that it takes just a moment to connect into the secure area and that there is a small lock icon on the bottom right of your browser whenever you are prompted to enter information.

Your information is secure with us - we only use it to process your transaction and never share your information with anyone.

Please note:

Delivery times:

You should expect to receive delivery within 14 business days in the 48 contiguous states unless otherwise noted or notified..

Order Cancellation:
To cancel your order, use the order tracking login that you received in your confirmation email. Include your order number, name, billing address, and items ordered. We'll acknowledge your email upon receipt and let you know as soon as possible if we were successful in canceling an order that has not yet entered our shipping department or is on backorder.

Orders that are already in the shipping system cannot usually be canceled although we will make every attempt to do so at your request. The cancellation process is costly to us, so once an order has been sent to our shipping department, or transmitted to a vendor for shipment, there will be a cancellation fee of 5% of your order total if we are able to cancel your order.

If you are not satisfied with your purchase, just notify us within 30 days from the date you receive your order (After 30 days, the manufacturer's warranty applies). We will happily refund the purchase price, less 15%, of your item(s) or exchange the item(s), as you wish. Shipping charges are not refundable, and COD packages are not accepted. Any discounts given will be subtracted from returned merchandise refunds. Damaged or missing items noticed upon delivery should be reported promptly and will be replaced at our expense. Returned products must be in original condition. This includes original packaging material, manuals, and all other accessories provided by the manufacturer.

Juliana Greenhouses:: an additional 10% of the greenhouse price will be charged for returned Juliana greenhouses to cover shipping costs (this only applies to Juliana greenhouses that have shipping included in the price of the greenhouse).
 

Credit Card Billing:
Your credit card will be billed at the time your order enters the shipping process in our warehouse or is sent to a vendor for factory-direct shipment.

Custom-made items that require production time may be billed well in advance of delivery. Please do not be concerned as this is normal for such items.

In the unusual event that we have not been notified of a backorder prior to submitting an order to a vendor for factory-direct shipment, you may be billed ahead of shipment.

We will not be responsible for delays in processing your order if the credit card billing and shipping information that you provide does not match the information on file with your credit card company. For your own security, most credit card companies maintain an "alternate address file" of authorized shipping addresses for their cardholders. To advise your credit card company of an authorized shipping address, please phone the number on the back of your credit card and they will update your "alternate address file" promptly.

 

   
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